EFFECTIVE OCTOBER 11, 2026 · VERSION 1.0
Refund Policy.
Burning Bridges AI · Operated by JingLee, China. Contact: support@burningbridgesai.site.
Current availability
Paid checkout is closed and this website currently collects no real payments. Pricing previews do not authorize payment. Transactions in a separate test environment transfer no real funds and deliver only test credits.
One-time packs
When paid one-time packs become available, you may request a refund within 14 days of purchase if the pack is completely unused. Used credits generally cannot be refunded solely because an AI result differs from expectations. Duplicate charges, unauthorized payments and failures to deliver credits are reviewed separately. Mandatory consumer remedies always take precedence.
Requesting a refund
Email support@burningbridgesai.site from your account email with the order identifier and reason for your request. Never include card details, passwords or API keys. Approved cash refunds are processed through Waffo Pancake to the original payment method. Timing depends on the provider and bank; we will communicate the outcome of our review.
Credit adjustments and failed jobs
A confirmed generation failure releases reserved credits once; an uncertain submission stays under review. A credit release does not issue a cash refund. Confirmed refunds revoke the corresponding purchased credits proportionally. If refunded credits have been spent or reserved, credit debt may result and must be repaid before further credits become available.
Subscriptions
Monthly and annual subscriptions cannot currently be purchased. Using the website does not authorize recurring charges or automatic top-ups. Renewal, online cancellation and subscription refund rules will be displayed before subscription checkout becomes available.